Frequently Asked Questions
Everything you need to know about your Phan Shop gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For larger items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
What is your return policy for worn athletic apparel?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached; for hygiene reasons, worn or laundered compression gear cannot be returned.
Are the sneakers sold on Phan Shop authentic?
Yes, we guarantee 100% authenticity on all footwear. We source directly from authorized distributors and official brand partners.
Do you offer bulk discounts for local sports teams?
Absolutely! We offer tiered pricing for team uniforms and equipment orders. Please contact our sales team via the 'Team Orders' page for a custom quote.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.